Privacy Policy

At Just Dive CIC, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services.

1. Information We Collect

We collect personal information to provide and improve our services. The types of personal data we collect include:

• Personal Details: Name, contact details (phone number, email address), and emergency contact information.
• Health & Safety Information: Any relevant medical or accessibility information required for safe participation in our programs.
• Payment Information: Details used for processing payments (bank transfer records via Class4Kids, but we do not store payment card details).
• Booking Information: Records of sessions booked, attended, and any communications related to bookings.
• Photographic & Video Data (if consent is given): Images and videos used for promotional purposes or training.
• Website & Social Media Interactions: Analytics data (e.g., IP addresses, browser types) to improve our online presence.

2. How We Use Your Information

We use your personal information to:

• Process bookings, payments, and service-related communications.
• Ensure the safety and well-being of all participants.
• Provide customer support and respond to inquiries.
• Improve our services and tailor them to participant needs.
• Send important updates about classes, policies, and schedules.
• Promote Just Dive CIC activities (with explicit consent for photography and videos).
• Maintain compliance with legal and regulatory requirements.

3. Data Storage & Protection

We take appropriate measures to protect your personal data:

• Data is stored securely on password-protected systems and only accessible by authorized personnel.
• Personal health and safety information is handled with strict confidentiality.
• We do not share, sell, or rent personal information to third parties without consent, except where required by law.
• Payment transactions are processed securely through third-party providers (Class4Kids, banking institutions) and not stored by Just Dive CIC.

4. Photography & Marketing Consent

• Photographs or videos may be taken during sessions for promotional purposes.
• Consent is obtained before using images on social media, our website, or other promotional materials.
• Participants/parents can opt out of photography and media usage at any time by updating their preferences.

5. Sharing Your Information

We do not share personal data except in the following circumstances:

• When legally required (e.g., safeguarding concerns, emergency services involvement).
• With service providers that assist in our operations (e.g., Class4Kids for booking management).
• If explicit consent is provided for specific cases.

6. Your Rights & Choices

Under data protection laws, you have the right to:

• Request access to the personal information we hold about you.
• Ask for corrections if your details are inaccurate or incomplete.
• Withdraw consent for non-essential data use (e.g., marketing, photography).
• Request data deletion where legally and operationally possible.

To exercise these rights, please contact us at info@just-dive.co.uk

7. Data Retention Policy

• Personal data is retained only for as long as necessary for operational, legal, and safety reasons.
• Health and safety records may be retained longer to comply with industry standards.
• If you withdraw from Just Dive CIC services, your information will be securely deleted unless required for legal reasons.

8. Changes to This Privacy Policy

We may update this policy to reflect changes in our services or legal requirements. Any updates will be communicated via email and our website.

9. Contact Us

For any questions regarding this Privacy Policy or data handling practices, please contact:

• Email: info@just-dive.co.uk
• Phone: 07863 207149
• Address: 43 Back Sneddon Street, Paisley, PA3 2DD

By engaging with Just Dive CIC, you acknowledge and agree to the terms outlined in this Privacy Policy.